Mohamed's CV

Message
WhatsAppLinkedIn
Mohamed Nishath

Mohamed Nishath

IT ASSISTANT | L1 IT SUPPORT | TECHNICAL SUPPORT

Valaichenai, Batticaloa, Sri Lanka

Profile summary

Reliable IT Assistant with 1 year of experience across 5 organizations, possessing professional working proficiency in English, Tamil, and Sinhala. Proficient in first-level IT support, network administration, troubleshooting, and endpoint maintenance. Committed to maintaining stable IT operations and supporting users with network connectivity and hardware issues.

Career highlights

Network Support Operations: Supported day-to-day network and IT operations for office and site users by resolving first-line connectivity, endpoint, and user support issues.

Endpoint and System Setup: Handled Windows PC setup, software installation, user configuration, network printer and peripheral connectivity, alongside routine technical support tasks.

Diagnostic and Testing Procedures: Performed first-line troubleshooting using diagnostic commands like ping and tracert while maintaining structured technical records and documentation.

Application Development Support: Contributed to software troubleshooting, environment configuration, and application testing using Docker and Postman within a team-based technical environment.

Key skills

SkillsFirst-Level IT Support Windows & End-User Support Hardware & Peripherals Networking Fundamentals Microsoft Productivity Support Documentation Tools & Platforms Professional Skills Technical Support IT Operations Endpoint Maintenance Documentation Network Administration Troubleshooting WordPress Design Environment Setup

Professional experience

JUNIOR NETWORK ADMINISTRATORMar 2026 - Present
BLUEMOUT ENGINEERING PVT LTD - SRI LANKA

Operates under senior guidance to support day-to-day network and IT operations for office and site users, focusing on first-line connectivity, endpoint maintenance, and general user support.

  • Assisted users with LAN and Wi-Fi connectivity, internet access, IP configuration, and basic network issues across office and site environments.
  • Supported Windows PC setup, software installation, user configuration, network printer and peripheral connectivity, and routine technical support.
  • Performed first-line troubleshooting using ipconfig, ping, tracert, and nslookup, escalating unresolved or higher-risk issues when required.
  • Checked status on routers, switches, access points, network ports, cabling, and connected devices during connectivity incidents.
  • Documented technical problems, actions taken, and recurring issues while maintaining basic records of IT devices and support activities.
MARAZIN PVT LTDSep 2025 - Mar 2026
SOFTWARE ENGINEER INTERNtroubleshooting, and issue escalation.
  • Investigated software, configuration, and application issues alongside developers while communicating technical resolutions to stakeholders.
  • Performed API testing via Postman and maintained structured documentation for team workflows.

Projects

TutorConnect - Full-Stack Web ApplicationNuxt 3 TypeScript AdonisJS MySQL Docker Tailwind CSS
Dynamic Personal Portfolio - Full-Stack SPALaravel 12 React 19 Vite Sanctum Axios
Student Management SystemPHP Laravel Vite Tailwind CSS MySQL

Education

Higher National Diploma in Information Technology (HNDIT)Jan 2023 - Mar 2026
Sri Lanka Institute of Advanced Technological Education (SLIATE) - ATI Dehiwala

Diploma in Web Designing - WordPress Specialization | 2023

Languages

Tamil · Professional

English · Professional

Sinhala · Basic